Faq

What payment method do you accept?

We accept the following payment methods: Visa Mastercard CliQ Cash on Delivery (Jordan only)

Do you do bridal?

Yes! Haute Couture or bridal appointments are hosted online or at our showroom. To book your appointment, please contact us on +962 7 9727 6205 and you can also request an online appointment through our website (Calendly).

What currency will I be charged in?

All payments are made through American Dollars (USD). We recommend using a currency converter to determine an estimate in your local currency before placing an order at checkout.

I received a damaged or incorrect item, what do I do?

If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. We will happily guide you through the process of resolving the issue. We ask that you contact the team via email with images of the damage so that we can resolve the issue. Please do not ship back any item before you contact our customer service team.

How do I choose my size?

To help you choose your size, please use the size chart available on each item’s page. Compare your measurements to the relevant size chart.

Where are you based?

Our atelier is based in Amman, Jordan with our own in-house workshop.

How do I return my order?

You can visit the Return & Refund Policy page. Please note that the amount returned excludes the shipping and tax fees

Can I cancel or change my order?

If you wish to modify or cancel your order, please contact our customer service team. We are happy to assist you with any request you may have. But, customized and pre-ordered items can not be canceled.

The item I want is out of stock, can I re-order?

Yes! We will guide you through the process. To request an order, please contact us. Our customer service team is happy to assist you.

I live overseas, can I customize an haute couture gown and get it shipped?

Yes! You can contact us on +962 7 9727 6205 and you can also request an online appointment through our website (Calendly).

I placed an order, how is my order prepared?

An available item will be prepared within 24 to 48 hours. A pre-order ready to wear item will be prepared within 7 to 14 working days. Haute couture takes between 30 to 45 days. And bridal gowns; not less than 3 months. Please note that these working days exclude the shipping days.

How can I track my order?

For international orders a tracking number from DHL will be sent after you fulfill your order. As for local orders an email will be sent once your order is ready for delivery.

Frequently Asked Questions